Right of withdrawal

Right of withdrawal



There may be different circumstances for a refund of an order:

1.) The product received was damaged during transport. Upon receiving the merchandise you must ensure that the package is in good condition externally and no symptoms have been dropped, if so, should refuse to post reflecting the impact on the delivery note and sending a notification to info@cashmusical.com resting the following 24 hoursOnce received your order, you will have to open it and check the merchandise not apparently presents no anomaly.

2.) Damaged goods. If you detect some fault in the functioning of the article you have 7 working days from the receipt of the goods to proceed to his return. You should contact us via our email info@cashmusical.com and Cash Musical will facilitate the next steps.

3.) Right of return or withdrawal. If for some reason you are not fully satisfied, you have the opportunity to exercise your right of withdrawal within 7 calendar days from the date you received your order. 

To return an order, you should write to info@cashmusical.com within these seven days and Cash Musical will provide the steps.


Remember that in order to proceed with the return of a product must meet the following requirements.



Remember to contact info@cashmusical.com to inform us about the items you want to return, and Cash Musical will facilitate the next steps.

1.) To be in the term established of 7 calendar days from the receipt of the order.

2.) The product must be in perfect condition, including manuals, accessories, promotional gifts, and generally all that is affixed to the purchase of the product. In case of the product not be receiving in his original packing it will suffer a depreciation that one will reverberate to the consumer.

3.) It must be accompanied by the delivery note or invoice issued together with the product to return.

4.) The product must be perfectly packed to prevent damage and incidents during transport.

5.) The products of the same order must be returned in one shipment, we do not accept returns under any circumstances receive the same ordered separately.

The return must fulfill all these conditions in order that it is accepted.


- In cases where we found that the returned product has been tampered with by the customer, the return will not be accepted, and if that were accepted, the entire amount credited to the purchase is returned.

- In case of wear or deterioration of the product by causes that are not due exclusively to your test to make a purchase decision, Cash Musical agree with the client the amount returned.

- It is reimbursed, including VAT, money returned items correctly and without damage. The refund shall be made by bank transfer to the account you specify.

- The postage for the return always borne by the buyer except when the return is motivated by Cash Musical responsibility or by transport company.

- The refund will be issued with the courier company hired by Cash Musical, we will manage you everything.

- Upon receipt of the product at the store, we will evaluate the product and certify the implementation of the guarantee. If for some reason the product does not meet our warranty policy, it would communicate and we will ship the same product without repair or replace your home, we will take care of the shipping cost. If the product meets the warranty requirements, and the cost of repair is less than the cost of the product, it would repair and we would send you back to your home with all the problems solved, without any associated transport costs. If the repair cost is disproportionate, then we will offer other alternatives:

  •  Offer an additional discount on the product.
  • Return the total amount.

For more information about returns and on the procedure, please do not hesitate to contact us via info@cashmusical.com